You are reading a single comment by @NotThamesWater and its replies.
Click here to read the full conversation.
-
About a month ago, I needed an urgent GPappointment - it took 5 days to get a phone appointment.
Then I went on to the 2WW (two week wait) referral pathway. The fuck sort of distopian Kafkaesque bullshit booking system going on there. Snail mail letters pointing to broken web pages pointing to answerless phone lines pointing to no appointments.
1 and bit months later, and I finally get the all clear though, and for free, so swings and roundabouts.
NotThamesWater-
Not urgent at all but similarly frustrating...
https://twitter.com/firsthippy/status/1512039786013462538
hippy
Doctor's surgeries booking systems, it's like they have made the barrier to access as high as possible so you just give up. There is a 2.30min automated message on why you shouldnt be calling or why you should call someone else. At the end of that it will often tell you the lines are busy and to try again later and hangs up. It appears their software can hold a max of 50 people in a queue which is fare enough and that is what causes it to hang up. If you are lucky, like I was on my fourth attempt to be caller 50, you can press 0 and they will call you back. Obviously they call back after 90minutes to tell you all appointments for the day are gone, try again tomorrow or try online, online appears to never have appointments for anything other than clinics like flu jabs. System is broken, think I only need a 2 minute phone call with a GP to get a referral.