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  • we've paid to have our listing featured on Rightmove, surely everyone looks at that rather than waiting for their EA to find stuff for them

  • They do, but EAs convince buyers to take action. They can persuade people to view something that, had they just seen it on Zoopla or whatever, they might not go and view. They make it easy(er) for them, help them get over inertia etc.

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