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@Mr_Smyth
“going through the options and then waiting for someone to call you back (which didn't always happen).”
i experienced this recently with a few viewings with purple bricks, gave up in the end as i wasn’t super keen to view anyway but they never call you.
Partner sold with the local go-to independent agent but they were a bit tardy at times, turning up with a viewer but forgetting to inform her, sending random emails about things that had already been resolved.
place we are buying the agent is so short staffed that emails took 48hrs to respond to.
we had no memorandum of sale despite the seller being in a rush and wanting to see things moving after we were offered the property after the first buyer had mortgage/funding issues.
I ended up going round there and luckily finding the agent in the office and stood there holding my phone on speaker while he explained to my partner it was all ok and typing up the MoS at the same time.
think its a bit of a lottery with agents, and having dealt with a lot of local agents in the last few months i know which one i will use to sell my place and which to avoid.
I think if your property is one of those that will sell itself then the online listings can work, bit if it’s a harder sell then i would use a local agent.