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I felt this too. As a seller, I think you are exposed. If you don't know how to negotiate, or do not like negotiating, it's not for you.
When we were trying to buy the place on 'subsidence alley', the level of bluster and lies deployed by the EA to push back on our downwards negotiation was impressive to the point actual gaslighting.
Found out that in the end it cost the sellers £50k as whoever bought it in the end were able to negotiate them right down to £50k less than we would have paid after we pulled out; we just wanted £10k off to pay for the extra insurance required. Sad lol.
So it can go both ways.
Did I tell you I fucking hate EAs? I fucking hate EAs.
We bought through Yopa. I'm not sure if it's to do with the package the seller selected, but Yopa didn't do a whole lot of sales progression stuff - it was all driven by us as we really needed a house and the sellers really needed to move. Happy accident. Fortunately we and the sellers were mostly adults and were happy to negotiate directly and we did, although on reflection the sellers were quite exposed and we could have driven an extremely hard bargain.
If you have a property in a high demand location, and you know what you are doing, and are motivated, I would say try it, the worst you can lose is time and maybe £1000 or whatever if you don't make a sale through it.
I'd be tempted to try it if we wanted to move but I would see it as an experiment.