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Yes. I don’t have a passport and none of the other info inputs are relevant so I am effectively frozen out. Fortunately I don’t have to do self-assessment but I probably do have to formally declare that fact so my tax code can be changed and I definitely do need to find out where I am with NI contributions.
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My wife had this with self assessment this year, after many hours on the phone we finally discovered hmrc had the wrong date of birth on record (even though they kept on letting her through data checks) so when we tried to validate her Id through digidentity it kept failing. In the end we had to send her full details with a certified copy of her passport by post to get it amended.
There's a number specifically for digital records where you can call to check. Prepare yourself for an hours worth of hold music.
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5hedfullash1t
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@hoefla
I've just tried to claim my tax credit - I logged in to government gateway, I can see my self assessment account. I then need to prove my identity - I chose to use my passport and most recent P60. I've entered the info twice and both times it says it's incorrect. I'm fairly sure it's not incorrect, they're both quite definitive documents. I'm not going to keep trying, but has anyone else has this problem or managed it successfully?