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  • Very familiar line? “It’s your fault it leaks, because you bought it.”

    Very similar to the experience of other Italian products and services.

    In Florence the next room’s AC dripping onto our pillow; “Well, you booked that room.”

    In Pescara when missold a stupid 4€ item asking for exchange or refund, “Refunds? We don’t do that here, you’re not in the UK now.”

    Hair in the food in McDonalds Milan, manager states, “Well, it’s not my hair what do you want me to do about it?”

    The list goes on.

  • To be fair others have an exceptional experience in Italy, so I am happy to be the odd one out with a consistently poor time (versus every other country visited). Just unfortunate if someone else also suffers this level of service too.

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