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She's not really giving him the chance to sort the issue, is there pictures of the issues, why did she jump right in and get someone else. Its sounds like she's at it and id risk it at small claims personally. Sounds like she's got the bill and is trying now to shave money off her end. Cuntish behaviour.
konastab01
A pal of mine, just starting out painting and decorating, had a complaint about his work recently - some small (water based) paint marks on a bit of carpet, a bit of paint needing touched up, nothing major.
He has offered to go back and make good.
Client refused and says she wants a discount because she has had to get someone in to fix it. My mate again offered to go and fix (for free), again refused.
Mate offers ten percent off final bill. Client refuses and asks for significantly more.
Legally speaking, does my mate have a change if it ends up in small claims court?