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Yes, I'd say so, at least in terms of finishing the job. Your mate had a contract to provide a service; if there is an issue and they offer to fix it, that discharges the contract. The customer can't say "no I won't let you perform the contract and I want you to pay me to get someone else to".
If they caused damage elsewhere (you mention carpet?) that is maybe more tricky
andyfallsoff
A pal of mine, just starting out painting and decorating, had a complaint about his work recently - some small (water based) paint marks on a bit of carpet, a bit of paint needing touched up, nothing major.
He has offered to go back and make good.
Client refused and says she wants a discount because she has had to get someone in to fix it. My mate again offered to go and fix (for free), again refused.
Mate offers ten percent off final bill. Client refuses and asks for significantly more.
Legally speaking, does my mate have a change if it ends up in small claims court?