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  • We had a Foxtons guy over to talk about selling our flat and he was reassuring us how easy it would be to sell for well above what we are hoping for, while flashing a very shiny Rolex Sub.

    I thought this was a really interesting article on the whole "premium estate agent" business model.
    https://www.theguardian.com/news/2022/jan/27/britain-most-successful-estate-agent

    “It’s why Foxtons is called Foxtons,” said Nigel Lewis. “It’s just a name they picked because it sounds posh.” This is Britain as brand: a commodification of a fractional way of life that required a townhouse, acreage, staff – and died between the wars. Extremely rich people from other places adore it and want to recreate it, and the prime estate agents know how to sell it

    The agent isn't wearing the Rolex for you, he's wearing it to reassure buyers that he's "PLU", and that by extension they are buying into the lifestyle they want.

  • That does make sense but for the average punter like me it just makes him come across as someone who's more interested in the commission than having happy customers

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