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  • Maybe I should get in touch with them and see if they'll send me a replacement

    Yeah - should have done that ages ago... 5 minutes on their customer service facebook/messenger chat. uploaded 3 pics from phone

    Hello Duncan. Thank you for sending the photos. I am sorry to see what has happened to your frying pan. There is clearly a fault with the non-stick, therefore we would be happy to replace the frying pan for you under the terms of the guarantee. I have ordered your replacement and it will arrive by the 3rd of February.

    So the customer service is decent.

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