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@yak
Well done! Our first and only trip to the vet so far sounded similarly stressful. Saff really hates the big plastic carrier we had, I think she's traumatised from her flight over from Abu Dhabi (!) where she was rescued. Took forever to get her into it, by which time we missed our appointment at the vets and had to pay extra for the nurse to stay after closing. And the first Uber driver to arrive was allergic to cats and drove off...
Now we have a fabric backpack style carrier which we've left out for them to use as a bed, in the hopes they associate it with nicer experiences than their plastic crates. Should also mean I can walk/cycle them to the vets and avoid any Uber shenanigans