eBay problems, resolutions, shenanigans, questions and info (not bike finds)

thanks all. ebay support ahve said the following

Thanks for that! I am sorry to hear you are having a tough time with this sale and appreciate it must be disappointing for you having to action a return, when you have done your best to describe and list the item as honestly as possible. Now due to the fact we never come into contact with the items sold on site, we are bound by distance selling regulations to assure the returns are accepted when the buyer states it is not as described. In this particular case, you would have to accept the return of the item. Although, you can of course report the buyer for abusing the return policy , should you feel this is the case.

With that said, going forward, we do offer seller protection. It is something you need to opt into, but it gives you access to a partial refund tool amongst other things. This means, if you have a buyer who returns an item in a lesser condition than sold, you can keep up to 50% of the refund based on the condition of the item returned. I have added a link with more details on this for you to look over. https://bit.ly/2DPd7BU . As of now, you can still work with your customer to come to a resolution as you do get 3 business days to make it right. Can I ask, have you though about a partial refund?