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Yep as soon as a buyer isnt happy its all about avoiding neg feedback.
I had 4 items posted during Christmas week that buyers got ranty because delayed. Everyone knows the post goes to shit over xmas and they are delayed, worse this year due to staff shortages and Omicron sickness but not these twats. So 3 of them I posted out replacements, and the 4th decided to wait. Original post arrived for all of them.
velosaurus
This. Arguing or trying to resist giving the refund will just ensure you get screwed over.