You are reading a single comment by @M_V and its replies.
Click here to read the full conversation.
-
...just accept returns with profuse apologies.
The key thing is ultimately ebay will support his return however stupid the reason so you are now into damage limitation and avoiding adverse feedback.
This. Arguing or trying to resist giving the refund will just ensure you get screwed over.
M_V-
Yep as soon as a buyer isnt happy its all about avoiding neg feedback.
I had 4 items posted during Christmas week that buyers got ranty because delayed. Everyone knows the post goes to shit over xmas and they are delayed, worse this year due to staff shortages and Omicron sickness but not these twats. So 3 of them I posted out replacements, and the 4th decided to wait. Original post arrived for all of them.
velosaurus
You dont know if he is trying it on or stupid. It actually doesnt matter. I just accept returns with profuse apologies.
The key thing is ultimately ebay will support his return however stupid the reason so you are now into damage limitation and avoiding adverse feedback.
Its annoying, and I hate sucking it up, but ebay is structured in favour of the buyer now, and thats the occasional drawback of selling through a site with bigger reach than any other site.