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You dont know if he is trying it on or stupid. It actually doesnt matter. I just accept returns with profuse apologies.
The key thing is ultimately ebay will support his return however stupid the reason so you are now into damage limitation and avoiding adverse feedback.
Its annoying, and I hate sucking it up, but ebay is structured in favour of the buyer now, and thats the occasional drawback of selling through a site with bigger reach than any other site.
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I had one recently, sold a fork, didnt measure the steerer tube, customer didnt ask what it was, asked to return as its too short, I declined, ebay supported my choice and even blocked his negative feedback!
be worth contacting ebay via live chat prior to anything
velosaurus
sbbohr
@gillies
sold a hard drive enclosure (the listing clearly marked as such) on ebay
buyer now requesting a return because 'it doesn't have any hard drives in it'
i don't have any option to refuse his return request, other than to 'resolve it with the buyer' which I am trying to do - but i'm doubtful this will be productive
What are my options, beyond that? Just ignore the request?