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@Alex_B
I think the problem has been the sloppy initial assessment and that the insurer requested photos of the bike as proof of the damage.
I did photograph everything, but buckled wheels don't show up in photos and scraped paintwork and scuffed handlebar tape don't really look that bad until you consider the consequences of catastrophic failure..
The original so is not being helpful and haven't offered to rewrite the assessment either.
Thanks for the suggestions, I'll have a ring around and see who can help.