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I could be wrong but that sounds like they are not registered and can't sign off a CU change (maybe the registered electrician in the firm left) combined with a lack of understanding about whether they would need to change the CU for regulatory or practical purposes.
Have they still not told you exactly why the CU needs changing?
And now the electrician has said he's not prepared to do it full stop.
k den.
Think I'm going to pull the plug on the worktop templating and see when they can come in the future which means potentially many months of kitchen purgatory.