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It was a public holiday in the UK yesterday, so I very much doubt anyone tasked with customer service activities was working.
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Plus the substraction of the VAT when ordering from the eu does not seem to work at all.
I can see the hustle with customs already now.
yes, please get in touch with customer service and they will be able to help.
Out of interest, was the change of mind over the charges and potential faff? Totally sympathise if so, both on personal and professional levels (some of my own-made products ran into the sunlit upland paperwork and cost), but we're working on something at Albion to overcome this.
andyp
Chopsicle
@titof
Great. Accidentally placed an order yesterday and immediately followed it up with a mail asking for a cancellation.
No reply at all.
Order shipped.
Plus the substraction of the VAT when ordering from the eu does not seem to work at all.
I can see the hustle with customs already now.