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Cupcakes

Back again with another post office question:

I sold something through eBay. The buyer, located in Europe, paid VAT to eBay as part of the transaction.

The post office website says, for this situation (IOSS through registered marketplace):

Tell the branch you've sold the item through an IOSS registered marketplace so we can ensure the correct IOSS number is allocated

I tried two branches and neither knew what this meant.

So my question is: what is an IOSS number, and how should the post office be allocating it?

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Gregory in reply to @Cupcakes

This should help https://community.ebay.co.uk/t5/Seller-Central/IOSS-Numbers/td-p/7009589

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Cupcakes in reply to @Gregory

Thanks. It appears from that thread that an IOSS number identifies the registered marketplace, and thus might be equivalent to writing "IOSS eBay" on the parcel which is what I did.

I still don't get why the post office don't tell their staff what their own organisation requires.

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