eBay problems, resolutions, shenanigans, questions and info (not bike finds)

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BigH in reply to @M_V

International Signed, International Tracked and International Tracked
and Signed

Postage fee refund plus compensation on the basis of actual loss,
where evidence of posting and value can be provided. This is subject
to the maximum payable being to the lower of the market value and £50.
Unless enhanced compensation has been purchased in which case
compensation up to the lower of the market value or £250 may be paid.
A postage fee refund only shall be payable where the item is of no
intrinsic value. Enhanced compensation is not available for mobile
telephones. There are restrictions to sending cash to some
destinations. The maximum compensation available for loss or damage to
cash, securities or instruments to the bearer is £100. No
Consequential Loss is available. Certificate of posting required and
claims must be submitted within 6 months of posting.

I would suggest giving them a call as sometimes speaking to someone confirms what steps you can take etc.

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M_V in reply to @BigH

Cheers (all),

Customer seems happy to wait for now so hopefully it gets there and its not an issue.

Slightly worried that it's actually my own fault, Etsy do this thing where they collect the vat (etc) and you are meant to notify the shipper of this electronically when you buy a postage label but I'm old school and tend to just hadwrite my addresses and I read somewhere that you can write 'ioss Etsy' on the package and it does the same thing. I thought I'd done it once already without issue but...?

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