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Hmmm great, makes you wonder what the hell was the point in paying for tracked signed shipping?!
I’m hoping it still gets to the buyer who is being patient luckily.
M_V-
International Signed, International Tracked and International Tracked
and SignedPostage fee refund plus compensation on the basis of actual loss,
where evidence of posting and value can be provided. This is subject
to the maximum payable being to the lower of the market value and £50.
Unless enhanced compensation has been purchased in which case
compensation up to the lower of the market value or £250 may be paid.
A postage fee refund only shall be payable where the item is of no
intrinsic value. Enhanced compensation is not available for mobile
telephones. There are restrictions to sending cash to some
destinations. The maximum compensation available for loss or damage to
cash, securities or instruments to the bearer is £100. No
Consequential Loss is available. Certificate of posting required and
claims must be submitted within 6 months of posting.I would suggest giving them a call as sometimes speaking to someone confirms what steps you can take etc.
BigH
I can't remember exactly, but I think Royal Mail may only pay out for items lost in the UK. Once the item is overseas you might struggle. Worth checking.