To be fair, when I worked in an lbs wiggle/crc we’re invaluable in getting us out of some binds when we’d need single items like a cassette or a mech for a repair and they were cheaper than Madison for the item, cheaper on postage (often free) and would get stuff to us in half the time.
Is the requirement for photos a new thing? Last time I returned something it was just a case of printing a return form and chucking it in with the item.
Was this a while ago before the merger? They used to be selling things at cost if not lower, no gaps in stock, everything dispatched same day first class. All of those things went to shit afterwards.
To be fair, when I worked in an lbs wiggle/crc we’re invaluable in getting us out of some binds when we’d need single items like a cassette or a mech for a repair and they were cheaper than Madison for the item, cheaper on postage (often free) and would get stuff to us in half the time.
Is the requirement for photos a new thing? Last time I returned something it was just a case of printing a return form and chucking it in with the item.