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  • To be fair, when I worked in an lbs wiggle/crc we’re invaluable in getting us out of some binds when we’d need single items like a cassette or a mech for a repair and they were cheaper than Madison for the item, cheaper on postage (often free) and would get stuff to us in half the time.

    Is the requirement for photos a new thing? Last time I returned something it was just a case of printing a return form and chucking it in with the item.

  • They go straight to the manufacturer and buy in quantities that dwarf what madison buys so get things at better rates.

    They also buy up unused oem and ‘previous year’ componentry for less than Madison (etc) can.

    • OEM stock and stock from non UK distributors.
    • Price matching 'race to the bottom'
    • Selling for no profit because people are more likely to buy products with higher margins at the same time, or in the future
    • enormous volume
    • less risk involved in bulk orders due to storage

    Take your pick.

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