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hullian
To be fair, when I worked in an lbs wiggle/crc we’re invaluable in getting us out of some binds when we’d need single items like a cassette or a mech for a repair and they were cheaper than Madison for the item, cheaper on postage (often free) and would get stuff to us in half the time.
Is the requirement for photos a new thing? Last time I returned something it was just a case of printing a return form and chucking it in with the item.