No, but they want to be paid now, and of course my parents are worried that that will mean zero snagging gets done.
Get a quotation (or a couple ideally) to finish the works and tell the builders that will be deducted from the final payment. A reasonable response which should stand up if they want to get legal.
@Currid started
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No, but they want to be paid now, and of course my parents are worried that that will mean zero snagging gets done.