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To be fair, when I worked in an lbs wiggle/crc we’re invaluable in getting us out of some binds when we’d need single items like a cassette or a mech for a repair and they were cheaper than Madison for the item, cheaper on postage (often free) and would get stuff to us in half the time.
Is the requirement for photos a new thing? Last time I returned something it was just a case of printing a return form and chucking it in with the item.
M_V-
I've not had any issues at all returning things either. The process was always really easy, though I have only ever returned unused items. I think they only ask for photographs in the case of a faulty/damaged/incomplete item in case they can fix the issue without a return.
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they were cheaper than Madison
Why is this?
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To be fair, when I worked in an lbs wiggle/crc
Was this a while ago before the merger? They used to be selling things at cost if not lower, no gaps in stock, everything dispatched same day first class. All of those things went to shit afterwards.
hullian
Eseman
grams
Just don’t use Wiggle. They’re a bunch of price shaggers who really cause a lot of LBS’s a lot of grief, and if it goes wrong you’re in a world of pain, as you’ve found out.