• No. Are you sure it's not because your old phone is still connected to them? They can't connect to two iPhones at once. Make sure bluetooth on your old phone is completely turned off. Sorry if that's obvious and you've done it already.

  • Thanks for the suggestion - I am pretty (very) technologically illiterate, but had tried that, to no effect. All it seems to pick up is a MacBook that none of our other devices pick up, weirdly.

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