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Is there no room for negotiation
We tried to negotiate with a Merc dealer on an A class earlier in the year. Their position (which took 30 minutes of conversation with the manager) was to take off the cost of the valet (but also, not to do it) and £100 off list price (c18k).
We felt kind of insulted (a 'terribly sorry, but we don't negotiate on price' would have been fine) and didn't bother conversing with them anymore apart from to tell them we didn't like the colour when they tried to follow up a few days later.
Similar thing I imagine - lots of demand for used cars so they didn't give a fuck about customer service.
christianSpaceman
Is there no room for negotiation? Say you want the original quoted price for the van or you'll walk?