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@CYOA
I don't want to jinx it but this forum may have just saved my EA account. I haven't logged in for years and tried to log in the other month without luck. Tried again yesterday - again no joy. No longer have access to the email address I used to sign up with. Tried to talk to chat who were fucking useless and just copy pasted responses. I gave them loads of info and apparently 'one item was wrong' but they couldn't tell me which one so I couldn't try again. Wouldn't have mattered as you can apparently only try once per chat session.
I read on Reddit from a disgruntled EA employee that if you've been unsuccessful once, you will never again be successful following the same process - he suggested writing to the 'Better Business Bureau'. I did that last night around 11pm UK. Had an email from the BBB this morning by 8am. Then another email from EA about 3 hours later. EA latest email said more info would be useful such as what games I was playing and when - lo and behold I have comments from 2012 saying 'just bought X on such and such date'. They now say they're sorting it.