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Yeah, they're helpful on the phone but if you're there in peak season you're gonna need to book well in advance or have a very large window so you can take other train options. Even we didn't get our first train choice on the way back in first week Oct, even though we only saw 2 other pairs doing the ATM trail - I guess there's lots of MTBers doing day trips that we don't see.
hippy
I recall that bit of Catch 22. You have to phone Scotrail or whatever they might be called as train booking sites don't offer the facility to book bikes from the far north.
That is whT I did anyway when I was ret6from my LEJoG many years ago.