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Yes, who could have predicted that setting up private monopolies would result in distant, unresponsive corporations?
Havng attended some meetings with Thames Water, in the last few years, it is astonishing how little Thames Water actually do.
In this area Lanes are the term contractor for routine sewer maintenance, (removal of blockages etc).
Cappagh are the guys who do any digging, (replacement of failed manholes etc),
Jacobs maintain an inventory of assets.Thames Water seem to do little other than negotiate with OfWat and lobby Parliament.
mespilus
Odd that a (quasi)private corporation created primarily to extract profit isn’t the best choice to provide essential public services.