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It could just be misaligned/need indexing (I have no idea if that's the correct terminology). I've never used an Envilio hub but the Nexus hubs on the Bullitts I used to use for work needed adjusting constantly to avoid them slipping. It was very straightforward and didn't involve any disassembly of the hub.
ltc
@William.
Terrible slipping / gear skipping on my grip shift enviolo hub gear set up on the UA family. I have no knowledge of hub gears and would rather not open it up, is there any basic maintenance I should be performing before o go to a mechanic?