-
Yeah but the customers wanting to get the materials maybe understand it but don’t care. They are the ones I do try to avoid thought. The problem is now that even with a trade account, the customers are getting the same price. Screwfix etc etc etc is fucking up the plumbing heating merchants, an example with our trade account I can’t get a boiler cheaper than I can online and we've got an account that’s got thousands a month going through it. Merchants are saying we don’t make any money on boilers and you have to do all the running about to get it etc.
Sane customers know that and don't mind.
I wouldn't expect all "trade" customers to get the same discount. In my line of work at different companies I've had between 20% and 94% discount on the same product for example.