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Same reason my old man is getting an off the shelf system for monitoring their house in France. My HA setup works perfectly but does need a bit of knowledge to keep running at times. Actually same for my old router setup, I moved to a TP-Link mesh AP and then bought a Firewalla for all the smart stuff as the old DDWRT setup was unusable for anyone else if there was a problem.
This is why I haven't built my own central heating controller with a Raspberry Pi and some relays.