Could be wrong, but from what I have read and what I have been told by Fully Charged today R&M are issuing full refunds to every owner next week. There was no option of having the issue rectified and the bike returned.
https://pedelec-elektro-fahrrad.de/news/rueckruf-und-sofortiger-fahrstopp-des-modells-packster-70/600241/
Backs this up.
@deleted started
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Could be wrong, but from what I have read and what I have been told by Fully Charged today R&M are issuing full refunds to every owner next week. There was no option of having the issue rectified and the bike returned.