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Soul-
Why not? If you want the thing they have, keep calling.
Only if they're not in the business of offering customer service for a really expensive purchase. I'd find it kind of offputting (in many ways, not just impoliteness) if someone I wanted to throw £10k's at couldn't even find the time to call me back.
christianSpaceman
I’m not sure what to do. Call them again?
Seems ridiculous to be asking that.