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It seems odd they can't resolve an issue with the cable via replacement through authorised maintenance centres.
Looks like there was a voluntary recall earlier in the year, I wonder if it is related:
https://www.r-m.de/en-gb/enterprise/press/press-releases/voluntary-recall-model-packster-70-necessary-check-cable-steering-muhltal-180620/
Also makes me worried that something pretty bad has happened somewhere in terms of failure.