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Saying “we got Nef in and he did X” seems a bit nicer than “we used Nef to do X” IMO.
But you’re right, if instead of Nef, it was a large company not associated with an individual like “Domestic Energy Solutions”, it seems fair to say used.
Nef-
"My electrician is wonderful - we first used him a couple of years ago and now wouldn't use anyone else, his work is excellent, he's really professional and never leaves the place in a mess (unlike the majority of others we've had in over the years), and more than anything else we trust him and find that communication is spot on. Honestly, as long as he can fit us in we'll never go elsewhere".
Dammit
Are you working as Mr Nef or Nef Ltd though?
Talking to someone else:
‘We have a guy called Nef who does our X’
‘We use Nef Ltd to do our X’
I did actually think about typing ‘engaged someone for professional services’, but ‘used’ is shorthand.