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  • I'm under no illusion that the CEO actually read it or anything, but it's definitely worth the cost of a special delivery letter.

    Years ago Mrs Underuser booked a family do at a posh hotel in Devon for us, her parents, sister and her husband (Bovey Castle). The hotel was pretty disastrous with a lot of teething issues. Fortunately, through work, Mrs U had the email address of the hotel owner Peter deSavarey (sp?) that finely crafted email got results , basically another weekend there for us.

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