I work for a big BS. Complaint letters addressed to the CEO always get resolved quickly.
I used to work in a team (investment bank strategic planning & analysis) that would be forwarded complaints written to the CEO, and asked to deal with them. Which made very little sense.
@NotThamesWater started
London Fixed Gear and Single-Speed is a community of predominantly fixed gear and single-speed cyclists in and around London, UK.
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I work for a big BS. Complaint letters addressed to the CEO always get resolved quickly.