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It’s in the ts and cs. You get what you pay for (I went randox). Am assuming in London the drop boxes are all over the place. My closest one was at a Little Chef at a motorway service station, but add in the proceeding to the next junction to turn around to get home it was going to be a long round trip. Thankfully I had to go to Cheltenham (the next closest drop box)anyway so managed to kill two birds with one stone with a much shorter round trip.
So Randox tests have to be dropped at a drop box. LOL who knew?!
I would have gladly paid a tenner more for courier collection for some other company if they were upfront about this.