Can you post a pic? Will help.
I think they do a few wheel sizes and it could be as above, that you have the wrong one.
Either way, if you have to modified a brand new product despite giving them your specifications, then they’re not fit for purpose.
if you have to modified a brand new product despite giving them your specifications, then they’re not fit for purpose.
Unless it's a pair of SKS mudguards or a Carradice saddlebag, in which case it is part of the tradition :-)
@edscoble started
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Can you post a pic? Will help.
I think they do a few wheel sizes and it could be as above, that you have the wrong one.