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Thanks, but with the kind help of @duncs I think we've ascertained that the cable itself is knackered/the connectors not installed quite right.
In the meantime, while I rage at the electrician, I've managed to use the access port in range extender mode and got a mostly useable speed until it's fixed
I don't.
Reading some stuff overnight, I need to apparently set the access point to have its own IP, then the gateway should be set to the IP of my router. Is that right? Then disable DHCP on the access point, allow it on the router, and then it should work...?
This is all assuming the ethernet cable is actually working shrug emoji