You are reading a single comment by @TotalShanner and its replies.
Click here to read the full conversation.
-
Ha! I actually remember seeing your post about this headset issue on stw.
I have a 5010v3 that I would love to swap for a Tallboy 4.
Jungle are great to deal with. I’ve thankfully never had a frame warranty issue but had a new reserve wheel sent out to me when I cracked a rim. Emailed them on the Friday and had a new wheel at my door on the Monday.
If anyone wants a size xl 5010v3 frameset, pm me…
TotalShanner
you've missed a glorious CAAD12 out of the title!!!
Brief tale of Santa Cruz warranty.. I had a 2017 5010 cc frame ( that i bought new) and when i stripped it down to give the fork a service/re-grease it all up etc the lower headset cup simply fell out... so i posted a video of it happening on a santa cruz owner facebook group... and asked if anyone else had had a similar issue. Off the back of that Santa Cruz contacted me (not the other way round!!) and said it was a warranty issue and i could change the frame for the latest one, couldn't have been more helpful... i'd been eyeing up the new Tallboy frame and they said i could swap it for which ever frame i fancied from the range... totally hassle free... i'm not a million miles away from jungle products (santa cruz uk distributor) so drove there did the swap... all in all, lovely stuff 10/10 would buy again.
anyway, the tallboy is bloody amazing... fact. you'll love it.
my new and old SCs: