TBF, I’d have blamed that on Fairlight personally….. that should have been spotted when the bike was assembled…. Especially for a company that operates in the way Fairlight does (basically pre-selling everything and manufacturing/assembling in short runs), and markets themselves on being better quality than the big brands.
they are sorting me a new derailleur - i think when it was set up initially it worked well enough in the stand for them to presume it was a-okay. bike shop who verified it was fucked said they had never seen another faulty one
TBF, I’d have blamed that on Fairlight personally….. that should have been spotted when the bike was assembled…. Especially for a company that operates in the way Fairlight does (basically pre-selling everything and manufacturing/assembling in short runs), and markets themselves on being better quality than the big brands.