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Squircle
Can’t you make a claim directly with Hermes? Is the value big enough to justify small clams court?
Alternatively, I know it’s a headache but if the value is low ebay might actually be able to help. Ebay refunded me about £40 once for a lost item just as a good will gesture; it didn’t take much effort as they can check the tracking and see that I did everything using ‘their’ system…