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@larryyyy
Thanks all, good to know we’re not way off base with our concerns. I think I’d be less annoyed by it all if they had been more communicative of the delays throughout and at least acknowledge the issues and apologise. My girlfriend has written an email which outlines the whole ordeal start to finish along with what we expect as a resolution, a reasonable discount or a new front door. The £25 off they offered is an insult and in my eyes the fact they were even prepared to offer anything implies that they know they’ve done something wrong..