eBay problems, resolutions, shenanigans, questions and info (not bike finds)

A 46min hold to speak to someone but you’re right, with this info I was able to add sender details to the tracking number. I have a reference number so will see if it makes its way back to me without further intervention.

Full-on ball ache as you say. To be fair the CS person was several levels above the usual courier call centre standard so credit due there.

Update for anyone this may happen to in future. The buyer didn't respond to my messages and then eBay stepped in and settled the case in my favour. NB. apparently if tracking proves that delivery was attempted then it is the buyer's responsibility to collect the parcel from the depot or equivalent.

I don't have the item back, the lady I spoke to told me to wait 30 days before contacting RM again but offered no guarantee of repatriation.

Not sure if it feels like a result or not. I am no longer in a situation where I have no item and no money, so that's good, but equally the buyer has paid and has nothing so there is some damage done. If I get the item back I will contact the buyer to try and send it to them but it's a pretty unfortunate outcome.