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No idea. But what a ball ache. As you have the tracking number, can you get in contact with RM to try to retrieve it?
Good luck!
Howard-
A 46min hold to speak to someone but you’re right, with this info I was able to add sender details to the tracking number. I have a reference number so will see if it makes its way back to me without further intervention.
Full-on ball ache as you say. To be fair the CS person was several levels above the usual courier call centre standard so credit due there.
spj7
Wonder if anyone has any advice on how to resolve this one. I sold something in mid-July on eBay for £120, posted it the day after payment was made using Special Delivery by 1pm. I was away from home at the time so bought postage over the counter rather than online. I still have my certificate of posting.
They tried to deliver it the next day as promised but nobody in so I suppose left a card. The parcel then went to the local DO to await collection. Today I get an email from the buyer saying 'where is the item?' so I have a look at the tracking and it says he never collected it and it has been sent to the National Return Centre for returning to sender. Now normally I use online postage so the sender is known, but this time I didn't and I don't think I put my details on the parcel. Reading the small print on the RM website says that any returns they cannot repatriate will be destroyed. As an aside, how is this reasonable when they could try to redeliver it to the address on the front at least?
Regardless of that, where do I stand with the buyer who has basically created this problem? Oh and I now have a -£120 hold balance on my eBay account for good measure...