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No idea. But what a ball ache. As you have the tracking number, can you get in contact with RM to try to retrieve it?
Good luck!
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That's kinda poor show on the counter staff that didn't ensure your return deets were on the package.
They probably have no responsibility to do so but I've never been able to send anything Signed For or SD without them asking if I had them on there.
FWIW, I just don't think RM do unsolicited redeliveries. Ever.
It's kind of annoying because you have to know you've missed something to organise to have it redelivered and we seem to have one postman who has less of an idea how to use our buzzer (or the 'services' button to get into the close) as he does how to use deodorant so often his body odour lingering at the door is the only clue I've missed a delivery.
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Howard
M_V
@spj7
Wonder if anyone has any advice on how to resolve this one. I sold something in mid-July on eBay for £120, posted it the day after payment was made using Special Delivery by 1pm. I was away from home at the time so bought postage over the counter rather than online. I still have my certificate of posting.
They tried to deliver it the next day as promised but nobody in so I suppose left a card. The parcel then went to the local DO to await collection. Today I get an email from the buyer saying 'where is the item?' so I have a look at the tracking and it says he never collected it and it has been sent to the National Return Centre for returning to sender. Now normally I use online postage so the sender is known, but this time I didn't and I don't think I put my details on the parcel. Reading the small print on the RM website says that any returns they cannot repatriate will be destroyed. As an aside, how is this reasonable when they could try to redeliver it to the address on the front at least?
Regardless of that, where do I stand with the buyer who has basically created this problem? Oh and I now have a -£120 hold balance on my eBay account for good measure...